Taking convenience and innovation to greater heights, Stanbic IBTC Bank has commissioned her first self-service digital branch, delivering the transformational power of digital technology to drive optimal financial services in Nigeria.
The flagship digital branch inauguration took place in Lagos on Wednesday, December 14, 2016, with technology business pioneer, Leo Stan-Eke, founder of Zinox Technologies Limited, declaring the facility ready for business. Located at Maryland Mall, right in the heart of Lagos, the branch’s processes and systems are completely digitalized and equipped with tablets, touch screens, electronic banking devices and new digital technologies set up in designated self-service and private areas to enable customers conduct financial transactions seamlessly while enjoying a delightful banking experience.
Among other facilities available at the branch are automated teller machines, bulk note acceptor, personal teller machine, smart table, self-service kiosk, self-service smart tablets, Internet banking kiosk, and instant debit card issuance machine.
Chief Executive, Stanbic IBTC Bank, Yinka Sanni, said the digitization of banking services is the path to the future as consumers increasingly embrace the online world to meet their needs. The benefits of digitalization and innovation are huge for the individual, business or economy, Sanni stated, adding that as technology evolves, Stanbic IBTC Bank will keep pace with it to deliver impeccable value to its customers.
He said Stanbic IBTC Bank expects to report further growth in digital branch numbers and innovations as fresh investments are made to deliver on the bank’s long-term goal to build a "bank for everyone." “This milestone is important to us because it fulfils our pledge to leverage on evolving technologies and innovations to deliver convenience and round-the-clock access to financial services to our clientele. It provides a solid platform from which to continue to grow and consolidate our position in the Nigerian market,” Sanni said.
Sanni reiterated that as an African institution, the Standard Bank Group, to which Stanbic IBTC belongs, will continue to demonstrate commitment to the development of Nigeria and Africa by supporting critical sectors of the economy and to help highlight investment opportunities therein. “We will continue to build first-class, on-the-ground banking services in Nigeria, investing in people, branch networks and systems. We are confident that future revenue flows will justify these investments in branch and customer infrastructure.”
Eke, who commended Stanbic IBTC Bank for taking the initiative, noted that the facility is defined by consumer protection, trust and security as the technologies deployed are best-in-class in technological delivery and quality. Digital banking is the way of the future, not just for banks but also for the economy, he added.
Executive Director, Personal and Business Banking, Stanbic IBTC Bank, Mr. Babatunde Macaulay, said the new branch is the first in a series of digital branches to be established across Nigeria. He however assured that non-digital consumers will not be left behind as the bank continues to expand its footprint and increase access channels and touchpoints. “We are always seeking to understand the needs of the entire spectrum of our clientele and by so doing, strive to connect with every market segment so that we can provide the much needed solutions to their financial needs,” he stated.